Customer Service Plan
Vicland Surveying aims to achieve service excellence reflected by satisfied clients. The level of customer service offered is of the highest standard and is offered to all our clients. In order to achieve this, Vicland Surveying’s key performance indicators include:
- Clients expressing a high level of satisfaction during discussion and by lack of complaint
- Clients recommending new clients.
- Remaining on tenderers lists by clients
- Amount of repeat work from clients.
In order to help us to maintain and provide the highest level of service, please evaluate your experience with Vicland Surveying by completing the following form: